Refunds & Cancellations

Help with digital purchases, refunds, and cancellations.

1. Current status

Checkout uses real money when live billing is enabled. Adding an item to a cart does not complete a purchase. Never send money outside the platform to someone claiming to unlock an order.

2. Requesting a review

Contact framiviosupport@gmail.com about failed delivery, duplicate charges, material listing inaccuracies, corrupted files, or credible lack-of-rights claims. Buyers should preserve their order reference and describe the problem without sending payment-card details or passwords. The available remedy may include corrected delivery, replacement, or refund as appropriate and required by law.

3. Digital content and statutory rights

This draft does not impose a blanket no-refunds rule or waive statutory cancellation rights. Where local law permits immediate digital delivery to affect a withdrawal right, any required separate express consent and acknowledgment must be collected at checkout. The signup agreement does not provide that checkout consent.

4. Processing and support

Send support requests to framiviosupport@gmail.com. Response and refund processing times are not guaranteed. The self-service refund option is unavailable after an original download; this does not remove rights or remedies required by law. Subscriptions can be managed through the billing portal. Buyer requests do not include escrow.